Improving Reliability and Managing Unforeseen Events in Public Transport Services
Public transport companies make significant efforts to optimize service planning, focusing on vehicle and driver schedules. However, they also face daily challenges during service delivery, such as accidents, traffic, delays, and unforeseen issues like last-minute leave requests, absences or no-shows that could compromise the highly efficient planned service delivery.
Key Strategies for Enhanced Public Transport Management
It is crucial to keep operational costs under control and manage changes quickly to reduce inefficiencies. The Operations modules of the MAIOR Suite enable public transport companies to tackle these problems efficiently, ensuring optimal resource management and quick response to unforeseen events, helping companies maintain long-term sustainability.
The MAIOR Suite for Better Operations Management
The MAIOR Suite is a comprehensive, integrated web solution adaptable to all devices, with real-time updates. The platform offers extraordinary flexibility, allowing public transport companies to easily customize regulations to find optimal solutions for their needs. The MAIOR Suite optimizes resource management and effectively responds to unforeseen events through specific Operations modules that work in synergy to improve service reliability and simultaneously increase personnel satisfaction:
Smarter Duty Change Requests
The MAIOR Suite streamlines duty change requests by allowing drivers to request changes, automatically managing them according to company rules. The Driver Portal module simplifies request management, reducing manual procedures and ensuring compliance with company and union regulations. Changes are swiftly approved and recorded, enhancing resource productivity and driver satisfaction.
With the MAIOR Suite, eligible requests are autonomously approved almost immediately, with changes recorded directly in both in the Driver Assignment module as well as in the Daily Dispatching.
This responsive process minimizes human error through seamless integration across MAIOR Suite modules, enabling public transport companies of all sizes to boost productivity, fulfill driver requests, and maximize satisfaction. Efficient changes are facilitated by the sophisticated algorithms of the Driver Assignment and Daily Dispatching modules, which consider all needs to provide suitable operational solutions for every scenario.
KPI and Productivity
The Workforce Management module monitors essential KPIs for personnel management. Among the most relevant KPIs for companies and service delivery managers are driver productivity and overtime costs. Other important KPIs include total working hours, total absences, and total availability/reserve time.
Awards and Discipline
MAIOR Suite’s customizable, industry-specific indicators generate reports to identify drivers deserving of awards or disciplinary actions. Utilizing historical data and flexible system configurations, companies can effectively manage these actions.
Reliable Payroll Information
After service delivery, managing unforeseen events, and addressing driver requests, the MAIOR Suite is crucial for payroll calculation. It automatically calculates all counters and payroll items related to driver remuneration, offering a reliable preview and the flexibility to handle rare events, ensuring payroll consistency with company operations.
Reports and Suggestions for Optimal Management
The MAIOR Suite generates detailed reports to identify driver behavior patterns and optimize duty assignments, further improving service reliability.
Advanced and Flexible Solutions
The MAIOR Suite integrates and optimizes company resources, ensuring optimal planning and delivery of public transport services. Its Operations modules are compatible with various systems, including:
- Event management systems for managing service disruptions
- Payroll systems for automatic personnel pay management
- Human Resource systems for managing awards, disciplinary actions, and performance analysis
- ITS or CAD/AVL systems for vehicle location tracking
- Fleet management systems to manage vehicle availability
Why Choose the MAIOR Suite?
Utilizing the MAIOR Suite ensures public transport services maintain high efficiency and reliability. By integrating these powerful modules, companies can streamline operations, handle unforeseen events promptly, and maintain high satisfaction levels among drivers and staff. Public transport companies face daily challenges related to vehicles and drivers, making it crucial to keep operational costs under control to ensure business sustainability.
Explore the full potential of the MAIOR Suite to elevate your public transport services and manage unforeseen challenges effectively. The Operations modules of the MAIOR Suite offer an advanced and flexible solution to improve the reliability of scheduled services and manage unforeseen events during service delivery, effectively responding to the needs of drivers and public transport companies.
Discover more about the Operations modules of the MAIOR Suite
- Driver Assignment : Manages optimized driver duty assignments, considering leave and absences while keeping operational costs under control.
- Daily Dispatching: Simplifies daily operations, optimizes vehicle assignments, and helps to quickly react to unforeseen changes.
- Driver Portal: Enables drivers to manage their work life, exchange duties, request leave time, and ensure regulatory compliance.
- Workforce Management: Centralizes driver data, facilitates performance analysis, and gathers historical information in one place.
